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FAQ

How to contact you ?

You can contact us by email at : hello@karacase.com


What are your delivery costs?

The delivery is free all around the world. All deliveries are made with a follow-up to know where your order is at any time.


How long does it take for my order to arrive?

The delivery is 7 to 10 working days from the date of shipment. We do our best to send the order as soon as possible. Due to the covid, the delivery time may be slightly extended.


What are the payment options?

You can pay directly by credit card on our site. Payments are 100% secure thanks to SSL encryption


With what material are the shells made ?

We offer you silicone cases, a material that protects the phone extremely well and is durable over the long term. Silicone combines quality and protection for a sublime result


I live abroad, how is the delivery ?

No problem, we deliver worldwide!


I did not receive the tracking number for my order, what should I do?

Look in your SPAMS, it is surely there, otherwise contact us by mail.


I made a mistake on the phone/hull model, I would like to modify my order.

Send us an email as soon as possible and we will modify your order.


I have a community on facebook/instagram and I would like to become a partner, what should I do?

All you have to do is send us a message explaining your project by e-mail to the following address: hello@karacase.com


How do I get my money back?

Explain us your problem by mail or by phone, and we will do our best to satisfy your request.

Company Info

As lovers of the bar & service industry AND sculpture & art, we were looking to combine our passions to start a business of our own. 

While still working at the bars, we put together our business plan and finally took the leap to go out on our own and create something new. 

All of our glassware is handblown in our studio just outside of Nashville, TN. All of our products are proudly made in the U.S.A. 

We do! For any wholesale inquiries, please feel free to get in touch with us and we can discuss further. 

Shipping & Returns

Right now, we only ship to the U.S, Canada, and Europe. But we are in the works of expanding our destinations - thanks for your patience! 

Our shipping charges are based on the delivery method, size, weight, as well as the delivery destination.

We have a shipping rates calculator that's available when you add items to your cart, so you can estimate the cost before the checkout process!

Depending on the delivery destination, orders can take up to 2 weeks to arrive.